Pet Concierge Pet & Home Sitting
Pet Concierge Pet & Home Sitting
6 Ideas for Following Up With Your Clients!
Do you posses ANY thought how much capital is sitting repair in vanguard of you – redress unbefitting your nose?" What I am utterance about is communicating and connecting with your modern clients.
"The gangling shots are only the infrequently shots who posses shooting".
- Christopher Morley
There are a few basic, and consistent, things I recommend when working with my new clients who scarcity to build their business.
One of the remarkably elite things I keep them do is to review their modern client list.
Then, put the clients into 3 different categories:
The "A" List: these are your paragon clients – you like them, they like you – they earnings you on situation – they consign you testimonials and referrals – they're receiving the impression they want.
Keep them close – heart them – connect with them regularly.
The "B" List: these are clients who 'could' become an "A" client – they unbiased scarcity some emphasis – from you!
The "C" List: these are the clients who devitalize your gusto – they don't stipend on time, they don't implement whatever you suggest or recommend, they are perfect of excuses.
PUNT THEM! FIRE THEM! Let them go…….
Ok – now that you've cleaned house, let's speak about ways you can make supplementary money.
It takes a stack additional time, pecuniary and zest to attract new clients than it is to boost your existing client base.
Here are some ideas to support you to strengthen the relationships you already have.
Six Ideas for Following Up With Your Clients
Most of you comprehend that I like to obtain things simple.
It doesn't transact much, but it pays dividends, to retain in endure with family – especially the kinsfolk you like and who pay you for what you do.
Idea #1: Send a 'warm' memorandum (this is a mode I sensible from my mentor, Fabienne.
) I'm sure that you keep received supplementary than your moderate portion of those newsy Christmas knowledge from friends and relatives.
I, for one, enjoy them – I like to hear what's going on in the lives of folks I care about.
The 'warm letter' is the twin concept.
On a quarterly basis, to begin with, put together a note to send to everyone you comprehend – everyone! Some of the content can include announcement on a new product you are launching, details about a program you have attended and how you intend to implement some of what you've learned, a economical salute from a client with whom you've worked and the fact you now own openings for 'x' digit of new clients, and so on.
Ensure this dispatch has a personal touch, discourse the comrade by name, use a different co lored envelope – kinsfolk just don't procure 'real' mail anymore.
This entrust aid you to structure out in a crowd!
Idea #2: Diarize client's birthdays and send a card.
You could use a service such as "Send-Out Cards" – which I highly recommend if you are already 'run off your feet busy'.
Those cards are abstract for a thank you, a client anniversary with you, etc.
I, personally, like to choose special cards to send for client's birthdays – I like to gain them, so I like to send them! Clients are thrilled (and surprised) to secure a birthday card in the mail.
(Remember to include 2 of your business cards – one for them, and one for them to apportion away because they're so impressed with you.
Idea #3: Pick up the phone! When is the last point YOU got a personal phone call from someone who provides a service to you? Set aside a certain amount of time, feasibly once a month (or other often, depending on the size of your client list) and make a call.
"I'm just touching base to see how you're doing, what's working for you, what can I do to additional assist/support you, etc.
Idea #4: Send a postcard: It is so viable these days to find (or hold created) some motivational-type postcards that you can send in the mail.
Ensure your collision announcement is on it.
Clients will undoubtedly hold them – and keep them posted in a convenient location.
Keep it simple.
Idea #5: Send a copy of an phenomenon that is relevant, and bequeath be of interest, to your client(s).
Highlight parts of the body that YOU think would be body they can apply in their task – initial it – add a sticky communication aphorism 'thought this might be of behalf to you".
Idea #6: Include them in a new product launch! It is a smart work fashion to 'market test' thing new that you will be launching.
Invite your clients to a fulcrum squad meeting; or, send them a test-version of the product.
Let them notice you consider their opinion to be VIP – and you value what they retain to say.
Get testimonials from them and nurse them, where/however you can, to treat their undertaking too.
I recognize that there is monetary sitting on the table, repair unbefitting your nose.
It is easier to gain quote afafir from connections who know, like and trust you.
Make the time, redress now, to gamut out and stroke your "A" and "B" clients – and vigil your undertaking grow.
(Be sure to ask for referrals as well!)
Review your client index this week and classify them.
Take movement on the "C" clients fix away – clearing that opposite tangle in your database commit noted the refusal tangle in your mind.
Schedule the "touch base with client' notion that you selected and gain started today.
Put some of these basics in nook and I guarantee your work entrust mature midpoint immediately.
When you gamut out and fondle and manifest that you care, you are beginning the confidence and courage to ruse unblushing and master the life, and the business, you truly want.
You will be much additional comfortable and successful in the overall summary of things.